You have the right to return any products purchased within 14 calendar days and request their exchange or a credit note or a refund. After 14 calendar days from the day the product has been received by the customer, no right of return can be granted. Any sale products may not be returned at any given time.

The product must be unused, unworn and in the same condition as when you have received it:

  • In its original packaging
  • Including the warranty card and any accessories delivered along with the product
  • With the original sales receipt

We cannot accept return of products which are bespoke, customized, or otherwise clearly tailored to your personal needs, e.g. in case of individual engravings or changes in the product. Once received, the product will be subjected to a comprehensive quality inspection. Returns which do not cover the above conditions Will Not be Accepted and will be returned to the client at his cost.

If you are not satisfied with your purchase, please contact our Customer Service team by emailing [email protected] or +35722897361.  We aim to respond to all email enquiries as soon as possible.


Returns/Shipping method

You may return your items to us either via courier (you are responsible for selecting the correct shipping method for return deliveries and insurance cover) or you may return the items at our Swarovski and Montblanc Boutique locations -

To return your item via courier service the procedure is simple and can be done as follows:

  • Contact us through email at [email protected],  including your full name, your order number and briefly explaining the reason of the return and whether you would like to receive a replacement or a credit note or a refund.
  • Within 2 working days you will receive our reply email with further instructions for the return.

If you have ordered more than one product and these have been delivered in separate packages, they may not be returned in a single package but must be sent back separately in the same manner as the delivery in order to be covered by the insurance policy.

You will only be credited or refunded once the returned products have been inspected by our after-sales service team. Upon receipt of your return a thorough check will be executed and if no problem or defect arises with the product, the packaging, or the accompanying documents you will be notified by email for its acceptance.



If a product is defective, please refer to the cancellation rights set out in our terms and conditions of sale.

Alternatively, if there is an issue with your purchase, please contact our Customer Service team by emailing [email protected] or +35722897361.


Right to reject

In the unlikely event that your product is faulty or damaged, please contact our Customer Service team within 30 days from your order receipt date to arrange a replacement, a credit note or a refund.


Credit Note/ Replacement/Refund

Once we have received the product unused, unworn and in the same condition as when you received it, we will check that your return delivery is correct. If your return is accepted, we will proceed with a credit note or a replacement or a refund of your product. If a refund is accepted, we will refund the amount to your credit card (or the original payment method). Depending on your credit card issuer, please allow up to 14 days for your refund to be fully processed.



You can contact us from:

Monday to Friday: 8.30am – 5.00pm (Cyprus local time)

Via telephone on +357 22 897361 or by emailing [email protected]